Support

SAP Support

SuccessFactors Support: Produced

Edumech Global Delivery Model currently supports over 100,000 employee lives. Edumech has developed a customized process that allows us to report on open tickets, respond quickly and accurately to a wide variety of issues, and most importantly, make sure your issue is resolved right the first time. Each client has a named-account manager, as well as local, functional & technical representatives.

SuccessFactors Support: Tailored

Every client has different needs; your Support Services should be as unique as your needs Edumech Support runs the gamut. Whether it’s an across-the board agreement, managed through SLAs, or a maintenance agreement where you call from time-to-time with questions, we have you covered. The size and shape of your support arrangement can be defined in an initial set-up meeting with your Support Manager.

We provide Monthly Analysis to review tickets, resolutions, SLAs and to ensure your coverage is positioned at the appropriate level.

SMS & LMS Support

Edumech offers the best support available for our clients. That's because your success is our priority. We provide support via various means.

Phone Support

Customer support is available over the phone during business hours.

Support Tickets

Log a support ticket 24/7 and we will respond within the same day. Simply login to submit your support request.

Training and Consulting

One-on-one or group training sessions at your place or ours. Have an expert from our team come to your business and help you get the best out of Edumech.

Webinars

Tune in to our webinar to learn how to use new features and to get the most out of your Edumech platform.